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    Terms and conditions

     

    Thank you that you have visited our www pages and wish a pleasant shopping experience .

    You can:

    •     buy in the following currencies: CZK , EUR, USD.
    •     pay Paypal : A 6% fee applies to payments exceeding 2,000 USD/EUR.
    •     Bank Account
    •     wise.com : A 2% discount will be deducted from the total invoice amount.



    Order

    •     Choose the currency you want to pay and buy.
    •     Buy
    •     Confirm your order
    •     You will receive a copy of your order. There will be a price for glass beads without a transport.  The shipping price will be calculated according to the weight.
    •     We will prepare beads.
    •     We will send you a proforma invoice with the price of a transport.
    •     We will send you an offer for payment: PayPal(here is A 6% fee applies to payments exceeding 2,000 USD/EUR), wise.com (A 2% discount will be deducted from the total    invoice amount) or Bank Account.
    •     Upon receipt of payment from you , we will send a package.
    •     Upon request, we will send you an email with a tracking number.



    Transport

    •     FEDEX - "door to door" faster delivery with a guarantee
    •     CZECH POST OFFICE

     

    • We will choose the best suitable option
    • Please let us know you are interested in adjusting the mode



    Price for transport

    • It will be counted individually

     

    • FREE SHIPPING:     

          The entire American continent = Purchase over 400USD

          The entire Asian continent = Purchase over 500USD

          Europe = Purchase over 200EUR, 150GBP without VAT



    Packing

    • The ordered goods will be delivered in the appropriate packaging so as to avoid the risk of damage to goods during transportation to the place of destination.
    • In package will be glass beads and original invoice.


    Delivery time

    •     Air travel to the U.S. will be 7-20 working days with CZECH POST OFFICE
    •     Air traffic in Europe will be 5-12 working days WITH CZECH OFFICE
    •     U.S. will be 2-3 working days with FEDEX with a guarantee
    •     Europe will be 2-3 working days with FEDEX with a guarantee


     
    VAT

    Countries outside the EU = prices are without 21% VAT but with custom clearance ( operation) $ 20 or 16 EUR or 15GBP for one order.

     

    Discounts on purchases:

      USD:                                                  EUR:                                                GBP:

      501 -   900 =   5%                               351 - 800 =   5%                             251 - 600 = 5%

      901 -   xxx =  10%                              801 - xxx = 10%                             601 - xxx = 10%


     

    Thank you that you have visited our www.pages and wish a pleasant shopping experience .

     

    T

     

    These General Terms and Conditions (“Terms”) of Pegaso production s.r.o., with its registered office at Kubelíkova 1224/42, Prague 13000, Company ID No.: 24853305, registered in the Commercial Register under file No. C 201802 maintained by the Municipal Court in Prague, e-mail: info@pegaso-production.cz, telephone number: +420 608 262 650 (“We” or the “Seller”), govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the “Civil Code”), the mutual rights and obligations of you, as buyers, and us, as sellers, arising in connection with or on the basis of a purchase agreement (the “Agreement”) concluded through the e-shop on the website www.czech-glassbeads.com.

    All information regarding the processing of your personal data is contained in the Privacy Policy, which can be found here: [TO BE ADDED].

    The provisions of these Terms form an integral part of the Agreement. The Agreement and the Terms are drawn up in the Czech language. We may unilaterally amend or supplement the wording of the Terms. This provision does not affect rights and obligations arising during the period of effectiveness of the previous version of the Terms.

    As you are aware, we primarily communicate remotely. Therefore, the Agreement is concluded using means of distance communication that allow us to reach an agreement without our and your simultaneous physical presence, and the Agreement is thus concluded remotely within the e-shop environment via the website interface (the “E-shop web interface”).

    If any part of the Terms conflicts with what we have mutually agreed during the purchasing process on our e-shop, such specific agreement shall prevail over these Terms.

     

    I. CERTAIN DEFINITIONS

    1. Price means the financial amount you will pay for the Goods;
    2. Delivery Price means the financial amount you will pay for delivery of the Goods, including packaging costs;
    3. Total Price means the sum of the Price and the Delivery Price;
    4. VAT means value added tax in accordance with applicable legal regulations;
    5. Invoice means a tax document issued in accordance with the VAT Act for the Total Price;
    6. Order means your irrevocable proposal to conclude an Agreement with us for the purchase of Goods;
    7. User Account means an account created based on the information you provide, allowing storage of entered data and order history;
    8. You means the person purchasing on our e-shop, legally referred to as the buyer;
    9. Goods means everything you can purchase on the e-shop.

     

    II. GENERAL PROVISIONS AND INFORMATION

    1. The purchase of Goods is possible only through the e-shop web interface.
    2. When purchasing Goods, you are obliged to provide us with all information correctly and truthfully. We shall therefore consider the information provided by you in the Order as correct and truthful.

     

    III. CONCLUSION OF THE AGREEMENT

    1. The Agreement may be concluded only in the Czech or English language.
    2. The Agreement is concluded remotely via the e-shop. You bear the costs of using distance communication means. However, these costs do not differ from the standard rate you pay for using such means (in particular internet access), and we do not charge any additional fees beyond the Total Price. By submitting the Order, you agree to the use of distance communication means.
    3. In order to conclude the Agreement, you must create an Order proposal on the e-shop containing the following information:

    a) Information about the Goods (you select the Goods by clicking “Add to cart”);

    b) Information about the Price, Delivery Price, payment method of the Total Price and the requested delivery method. The Delivery Price cannot be determined automatically and will be calculated individually. These details will be stated in the proforma invoice sent after processing the Order;

    c) Your identification and contact details necessary for delivery, especially name, surname, delivery address, phone number and e-mail address;

    d) In the case of regular and repeated deliveries, also the duration of such deliveries.

    1. During the creation of the Order, you may modify and check the entered data. By clicking the button “Order with obligation to pay,” you submit the Order. Before doing so, you must confirm that you have read and agree to these Terms by checking the relevant box.
    2. We will confirm receipt of your Order without undue delay by e-mail. The confirmation will include a summary of the Order and these Terms. The Agreement is concluded upon our confirmation.
    3. There may be cases where we cannot confirm the Order, especially if the Goods are unavailable or ordered in quantities exceeding allowed limits. In such cases, we will contact you with a modified offer. The Agreement is concluded upon your confirmation of this offer.
    4. If an obviously incorrect Price is displayed, we are not obliged to deliver the Goods at that Price even if the Order has been confirmed. In such case, we will contact you with a new offer.
    5. Upon conclusion of the Agreement, you are obliged to pay the Total Price.
    6. If you have a User Account, you may place Orders through it, but you are still obliged to verify the correctness of pre-filled data.

     

    IV. USER ACCOUNT

    1. Based on your registration within the E-shop, you may access your User Account.
    2. When registering a User Account, you are obliged to provide all required information accurately and truthfully and to update such information in case of any changes.
    3. Access to the User Account is secured by a username and password. You are obliged to maintain confidentiality regarding these access details and must not disclose them to any third party. We bear no responsibility for any misuse of your login credentials.
    4. The User Account is personal, and you are not entitled to allow third parties to use it.
    5. We may cancel your User Account, especially if you have not used it for more than three (3) years or if you breach your obligations under the Agreement.
    6. The User Account may not be available continuously, particularly with regard to necessary maintenance of hardware and software equipment.

     

    V. PRICE AND PAYMENT TERMS, RETENTION OF TITLE

    1. The Price is always stated within the E-shop, in the Order proposal, and in the Agreement. In the event of any discrepancy between the Price stated for the Goods in the E-shop and the Price stated in the Order proposal, the Price stated in the Order proposal shall apply and shall always correspond to the Price in the Agreement. The Order proposal also states the Delivery Price or the conditions under which delivery is free of charge.
    2. The Total Price is stated inclusive of VAT and all statutory fees.
    3. We require payment of the Total Price after conclusion of the Agreement and before delivery of the Goods. Payment may be made by the following methods:

    a) Bank transfer – Payment details will be sent to you in the Order confirmation. In the case of bank transfer, the Total Price is due within 10 days.

    b) Payment via www.wise.com – When using this payment method, a 2% discount will be deducted from the total invoice amount.

    c) PayPal – A 6% fee applies to payments exceeding 2,000 USD/EUR.

    d) Cash on personal collection – Payment in cash is possible when collecting the Goods at our premises. In this case, the Total Price is due upon receipt of the Goods.

    1. The Invoice will be issued electronically after payment of the Total Price and sent to your e-mail address. The Invoice will also be physically enclosed with the Goods and made available in your User Account.
    2. Title to the Goods passes to you only after the Total Price has been paid and you have taken delivery of the Goods. In the case of payment by bank transfer, the Total Price is deemed paid upon crediting our account; in other cases, at the moment the payment is made.

     

    VI. DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE

    1. The Goods will be delivered according to your choice from the following options:

    a) Personal collection at our premises listed in the register of premises:
    Nová Ves nad Nisou 116, 46827 Nová Ves nad Nisou

    b) Delivery via the following carriers: Czech Post Office, PPL, DPD, GLS, One by Allegro, FedEx, UPS.

    1. Delivery time always depends on availability and the selected delivery and payment method. The estimated delivery time will be stated in the Order confirmation. Delivery times stated in the E-shop are indicative only. In the case of personal collection, we will inform you by e-mail when the Goods are ready for collection.
    2. Upon receipt of the Goods from the carrier, you are obliged to check the integrity of the packaging and immediately notify both the carrier and us of any defects. If the packaging shows signs of unauthorized handling, you are not obliged to accept the shipment.
    3. If you fail to accept the Goods (except in cases under Article VI.4 of these Terms), this does not constitute a breach of our obligation to deliver the Goods. Failure to accept the Goods does not constitute withdrawal from the Agreement. However, we are entitled to withdraw from the Agreement due to your material breach. Withdrawal becomes effective on the date it is delivered to you and does not affect our claim for reimbursement of delivery costs or damages.
    4. If, for reasons on your side, the Goods are delivered repeatedly or by a method other than agreed, you are obliged to reimburse us for the associated costs. Payment details will be sent to your e-mail address and are due within 7 days of delivery of that e-mail.
    5. The risk of damage to the Goods passes to you upon receipt. If you fail to accept the Goods (except in cases under Article VI.4), the risk passes at the moment you had the opportunity to accept them but failed to do so for reasons on your side.
    6. If the Goods are not listed as in stock in the E-shop, please contact us by e-mail regarding planned or unplanned restocking.

     

    VII. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

    1. We guarantee that at the time of transfer of risk, the Goods are free from defects, in particular that they:

    a) have the properties agreed upon, or those described in the product description;
    b) are suitable for the purposes stated or usual for such Goods;
    c) correspond to the agreed sample;
    d) are in appropriate quantity and weight;
    e) comply with legal requirements;
    f) are not encumbered by third-party rights.

    1. Rights and obligations regarding defective performance are governed by applicable legal regulations.
    2. If the Goods are defective, you may notify us and exercise your rights by e-mail or letter to our contact details. You must choose how you wish the defect to be resolved and cannot change this choice without our consent (except as provided). We will handle the complaint accordingly.
    3. If defective performance constitutes a material breach of the Agreement, you have the right to:

    a) delivery of new defect-free Goods or missing parts;
    b) refund after returning the Goods to our premises;
    c) a reasonable discount;
    d) withdrawal from the Agreement.

    If we fail to remedy the defect within a reasonable period, you may choose options b), c), or d).

    1. If defective performance constitutes a non-material breach, you have the right to:

    a) remedy of the defect;
    b) refund after returning the Goods;
    c) a reasonable discount.

    If we fail to remedy the defect in time, you may withdraw from the Agreement.

    1. You may not withdraw if:

    a) the Goods were damaged due to your improper handling (e.g., dropping or impact, especially considering the material – glass);
    b) the Goods were used before the defect was discovered;
    c) the inability to return the Goods in unchanged condition was caused by your actions or omissions.

    1. Within 3 days of receiving your complaint, we will confirm receipt and inform you of the expected processing time. Complaints will be resolved without undue delay, no later than 30 days unless otherwise agreed.
    2. You will be informed of the result by e-mail. If justified, you are entitled to reimbursement of reasonable costs.
    3. If you are a business entity, you must notify us of defects without undue delay, no later than three days after receipt.
    4. If you are a consumer, you may exercise rights arising from defects occurring within three days of receipt.
    5. Rights arising from defects do not apply in cases of discounted Goods for the agreed defect, normal wear and tear, used Goods corresponding to their wear level, or if it follows from the nature of the Goods.

     

    VIII. WITHDRAWAL FROM THE AGREEMENT

    1. Withdrawal from the Agreement may occur for reasons and in the manner specified herein.
    2. If you are a consumer, you have the right to withdraw from the Agreement without stating a reason within 14 days from delivery of the Goods.
    3. The withdrawal period is deemed observed if you send notice within the period.
    4. In case of withdrawal, the Price will be refunded within 14 days, but not before the Goods are returned or proof of return is provided.
    5. You must return the Goods within 14 days and bear the return costs. You are entitled to reimbursement of delivery costs only up to the cheapest offered delivery method.
    6. You are liable for any damage caused by handling the Goods beyond what is necessary.
    7. We may withdraw from the Agreement before delivery for objective reasons or if you intentionally provided incorrect information. If you purchase as a business entity, we may withdraw at any time without stating a reason.

     

    IX. CONSUMER DISPUTE RESOLUTION

    1. We are not bound by any codes of conduct.
    2. Consumer complaints are handled via info@pegaso-production.cz.

     

    X. FINAL PROVISIONS

    1. If the legal relationship contains an international element, it shall be governed by Czech law, without prejudice to consumer rights.
    2. Written correspondence will be delivered electronically.
    3. The Agreement may be amended only by written agreement. We may amend these Terms for future Agreements.
    4. We are not liable for force majeure events. If such circumstances last longer than 14 days, either party may withdraw.
    5. The Agreement and Terms are archived electronically but are not accessible to you. You will always receive them by e-mail. We recommend saving them.